TERMS & CONDITIONS

We are Ring O’Rosies.

We operate the website at www.ringorosies.net and have a store 25 Linen Green, Moygashel, Dungannon, County Tyrone, Northern Ireland, BT71 7HB. Our Email is ringorosies@yahoo.co.uk.

Ring O’ Rosie’s is a company registered in Northern Ireland.

These terms and conditions (“T&Cs“) go hand in hand with our where we tell you what information we collect about you and how we use and disclose it (“Privacy Policy“).

ORDERING PRODUCTS FROM THE SITE

When you place an order via the Site for a product, we will send you an order confirmation email listing each product you have requested to buy and an estimated delivery or collection date for those items. Our order confirmation email is not acceptance of your order by us.

Once payment has been made for the products you have ordered, we will arrange for the products to be delivered to you or made ready for collection (depending on which option you select when placing your order) and to send you a dispatch/ready for collection email. This email confirms that your order has been accepted by us and that a contract is formed.

Where products are dispatched/made ready for collection separately, our acceptance of your offer in respect of each product takes place when we dispatch such product/make such product available for collection.

We reserve the right not to accept your order. This may occur where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item, or the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

PRICE AND PAYMENT

The price of any products will be as quoted on our Site from time to time, except in cases of obvious error. These prices are shown in GBP, and include UK VAT (if applicable) but exclude delivery costs, which will be added to the total amount due. See our Delivery Policy for more information on this.

If you have selected an alternative country where UK VAT is not chargeable because the product is to be exported from the UK to a non-EU country, or if you have selected a product where VAT is not chargeable, then VAT is automatically excluded from your purchase.

All prices and offers remain valid as advertised from time to time. The price of a product requested for payment on the Site at the time of order is accepted and will be honoured, except in cases of obvious error or if there is legal reason why we cannot honour the order at that price.

Prices shown in any currency other than Payment Currency may be an approximation at the existing currency exchange rate. In this case, the final price you pay will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Please note that we do not have any control over how much your card issuer may charge for such transactions.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further reduced.

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

We accept payment via the payment methods shown in our FAQs.

By placing an order on the Site, you confirm that the payment details provided by you are valid and that, if you are using a credit/debit card, it belongs to you or you have been specifically authorised by the owner of the credit/debit card to use it. You confirm that when your order is accepted and processed by us, payment will be made in full.

AVAILABILITY OF PRODUCTS

We will always try to fulfil orders, but our only responsibility to you where a product is no longer available, or if we are unable to supply a particular product for whatever reason, is to make sure we do not charge you for the product.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

With our prior written permission, it may be possible for you to hold an order for later purchase. If we give that permission we will do our best to prevent that item being sold to another customer but we cannot guarantee it. In all cases, holding orders will be subject to a limited amount of time.

We do not accept advance payment for out of stock items but you may choose to use a feature of the Site (if it is available for the product in question) to register your email address with us for notification of arrival of the selected merchandise not held in stock.

If you have registered your email address for notification of the arrival of a specific product shown on our Site, we will attempt to notify you by email within 24 hours of the product becoming available on the Site. On occasion certain products that are in particularly high demand may sell out during this period. The notification to you of the returning stock does not imply that the product is being held for you.

We will store a record of your transactions for a minimum of one year subject to any unforeseen event.

DELIVERY AND COLLECTION

You may choose to collect your products from our store (“Click and Collect“), arrange for your products to be collected by your own courier, or you may choose to have your products delivered to an address of your choice.

Where you select Click and Collect we will send you an email to notify you when your product is ready for collection. You will need to bring this email with you, along with some ID, when you collect the product.

All products will be packaged and prepared for delivery or collection by Royal Mail and you will be contracting separately with Royal Mail in this regard. If you have opted for your products to be delivered by us, we will arrange delivery of your products to your chosen address with Royal Mail. You agree to be bound by Royal Mail terms and conditions in relation to your contract with them, which shall be no less than the delivery company’s terms and conditions of delivery.

All delivery charge prices shown on the Site or confirmed to you  are inclusive of any applicable UK VAT.

You will be the importer for all international deliveries of products. Therefore, before placing an order for a product, please check that your import of any products complies with any applicable import regulations, and that there are no local requirements or restrictions which may affect receipt of your products.

Delivery dates are estimated from the point of dispatch and are not guaranteed. Neither we nor Royal Mail are responsible for any delays caused by destination customs clearance processes.

CANCELLING ORDERS

You have the right to cancel your order, provided you give us written notice within 14 days after you receive a product.

If you cancel your order you must return the product to us, including all branded packaging. You have a duty to take good care of the products while they are in your possession.

You can still try the product on or inspect it to see if it is right for you, but we ask that you treat our products with the same care as you would in our store. Please try to keep the tags on, do not remove hygiene seals or stickers and retain the original packaging (including authenticity cards, dust bags and leather tags) as neatly as you can.

You will be responsible for the cost of sending the product back to us if you change your mind. If we do not receive the product back we may arrange for collection of the product from you at your cost.

To let us know you have changed your mind and wish to cancel your order, please email us at ringorosies@yahoo.co.uk.  Please keep a copy of your cancellation email. Once you have emailed us, please follow the instructions in Delivery and Returns on how to return the product to us.

We will issue you with a refund within 30 days of cancellation or receipt of the return item:

  • If your order is cancelled before shipment, we will issue you with a full refund including any delivery charge.
  • If your order is returned by you after dispatch, we will issue you with a full refund of the product cost. You will normally be responsible for all import charges (if not a UK or EU order), delivery and return postal charges (except as required by UK or EU law) unless the product was found to be faulty or we made a mistake.

We issue refunds via the payment method you used to place the order. If you would like to exchange your product(s) rather than be issued with a refund please let us know at the time of return email.

OUR RESPONSIBILITY TO YOU

We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose.

If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable.

If we are in breach of these T&Cs, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the Site.

These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these T&Cs shall limit our liability for personal injury or death caused by our negligence.

GENERAL

These T&Cs contain the whole agreement between us and you relating to the supply of products and/or your use of our Site. No additional terms or conditions requested or communicated in any way by you will form part of our contract whether accepted or not by an employee of ours.

We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order products from us or otherwise use the Site.

These T&Cs are subject exclusively to English law. We will try to solve any disagreements quickly and efficiently. Any court proceedings must take place in Northern Ireland.

LAST UPDATED: 29th March 2017